Frequently Asked Questions
What does a maintenance cleaning include?
A maintenance cleaning takes care of the normal up keep of your home. All of our cleanings are customized based on your individual needs. You can pick and choose what you would like done in each room, or you can tell us to completely ignore a room. The cleaning options can include:
What does a deep cleaning include?
A deep cleaning is more of a spring cleaning. All of our cleanings are customized to fit your specific needs. You can pick and choose what you would like done in each room or tell us to ignore a room all together. Some tasks that can be included in a deep cleaning are:
What is not covered during a cleaning?
We do not cover...
Do you supply all cleaning supplies?
We do not supply...
Do I have to be there during the cleaning?
We only require you to be at your first cleaning. We do recommend you write a list in order of priority to avoid confusion. We require you to let us know at least 24 hours before your appointment how you would like us to enter the home. Some people hide a key, give us a garage code, or simply leave a door open.
How many people come to clean?
All of our cleanings are based on a ONE person cleaning crew. If we ever send more than one person, the amount of time scheduled is divided by how many people are there.
How soon can I schedule?
On average we book about 2-4 weeks in advance. Wednesday's and Friday's book out well in advance.
Can I schedule a same day appointment?
Unfortunately, being a small company, we cannot schedule same day appointments. We try to completely book our staff memebers for the day and do not have staff on call. You can always contact us to check and see what our next available appointment is.
I need to cancel/reschedule my appointment, what do I do?
You can cancel or reschedule your appointment by calling our office at 440-370-3017. You can also email us by either responding to your confirmation email that you received the day of scheduling or contacting us via our email forms on our Contact page or Scheduling page on our website.
Do you use bleach?
Whether supplied by the customer or not we do NOT use any bleach, bleach based products, or other products that contain sodium hypochlorite at our cleanings. Bleach and other products that contain sodium hypochlorite create very toxic fumes that are not only dangerous for our staff members but they are also dangerous for those residing in the home or working in the building. These products can also ruin surfaces in your home. We use other disinfectant cleaning products that kill 99.9% of germs and bacteria without the use of this chemical as an ingredient.
Cleaning for a Cause takes the health and safety of it's employees and customers seriously. Due to the recent outbreak of coronavirus we have provided all of our cleaning staff for both residential and commercial accounts with a hospital grade disinfectant. It kills antibiotic resistant viruses and bacteria including human coronavirus. This will be used on all hard surfaces with the exception of glass as it is not glass safe. On glass we will be using an ammonia based glass cleaner to disinfect the surface. Rags and mop heads are washed with bleach daily and are not used between homes and businesses. Disposable gloves are used at all locations and are changed between locations. While we cannot guarantee to stop the spread of the virus, we will do our best to help the process. If you have any questions or concerns or if you would like a copy of the pdf file explaining the product being used, please contact us via email email@example.com.
My Groupon expired, can I still use it?
We offer a 30 day grace period after expiration to allow you to still use your Groupon!
I need my Groupon refunded, how do I do that?
We personally cannot refund Groupon vouchers. If you need a refund for a Groupon you purchased you have to contact Groupon directly. We do not receive any funds from Groupon purchases until 30 days after redemption of the Groupon.
My Groupon expired and it is past the 30 day grace period. What can I do?
If your Groupon is expired past the 30 day grace period, we can use the amount you paid as a gift card.
How do I schedule my Groupon?
To schedule using a Groupon you will need to have your Groupon redemption voucher code available It is 6-8 numbers long with no letters in it. It is usually located under the barcode. If you do not have this number you will need to contact Groupon directly to retrieve it. Once you have this number, you can either call us or email us. Look under the "Scheduling" page for more information.
I have used your services before, can I still buy a Groupon?
Groupon's are for new customer's only as an introductory rate.
I don't need all of the time I purchased on Groupon, can I split the Groupon and use it at two different times.
We cannot split Groupon's. When scheduling a Groupon cleaning we can only redeem the voucher once. If you send us home with time left over on your Groupon, you will forfeit any remaining time.
Do you offer weekend or evening hours?
We are currently Monday-Friday only and our normal cleaning start times are around 9:30 am or 1:30 pm. These times do vary.
Are you bonded and insured?
We are licensed, bonded, and insured in the state of Ohio.
Are your employees background checked?
Yes! We background check all of our employees.
What is the "Cause" in Cleaning for a Cause?
We love the Greater Cleveland area and we try to help better the community as often as we can. We donate 15% of proceeds from each cleaning to a local charity or non-profit every month. We try to change the cause every three months. You can find more information about our current cause and donate by clicking the "Cause of the Month" tab on our main menu.
Do you have other locations?
We are a small local company and currently only have one location in Cleveland, Ohio.
I purchased a Groupon, how do I use this toward a cleaning?
To schedule using a Groupon you will need to have your Groupon voucher redemption code available. It is 6-8 numbers long with no letters in it. It is usually located under the barcode. If you do not have this number you will need to contact Groupon directly to retrieve it. Once you have this number, you can either call us or email us. Look under the "Scheduling" page for more information.
I would like to pay you with a credit or debit card, how do I make the payment?
If you are paying directly you should have received an invoice directly to the email address you provided at the time of scheduling. The invoice comes from PayPal. You can make a payment with a credit card, debit card, or PayPal account by either clicking on the invoice or going to our "Payment Info" page and clicking the PayPal link.
Can I pay you with a check?
You can definitely pay us with a check. The check can be made out to Cleaning for a Cause. This will need to be given directly to your cleaner at the end of the cleaning.
Do you accept cash payments?
At this time we do not accept cash payments. You can pay online through PayPal with a PayPal account or a credit/debit card through the invoice sent upon scheduling or by going to our "Payment Info" page and clicking the PayPal link. You can also pay using a check made out to Cleaning for a Cause given to your cleaner at the end of the cleaning.